Refund Policy

At R&R Legacy Horizon LLC, your satisfaction is our priority. Please read our refund policy carefully.

Returns

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact us at our store email with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Non-Refundable Items

The following items are non-refundable:

Gift cards
Downloadable products
Final sale or clearance items
Custom or personalized orders

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us and we will guide you through the process.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping charges are non-refundable.